Videos and DVDs

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Crew Resource Management

AV3
Kegworth Air Disaster

En route from London Heathrow to Belfast, the Boeing 737 was climbing through 28,000 feet when a problem developed with the left engine…

Vibrations, smoke and fumes filled the flight deck and passengers could see the left engine on fire. The flight crew wrongly believed the right engine to be in trouble and shut the engine down, unaware of the flames emitting from the left engine, seen by many passengers and three of the cabin crew.

On emergency diversion to East Midlands Airport, the left engine suffered a sudden decrease in power, and burning debris started to fall from the engine. The craft crashed short of the runway and 47 passengers died as a result of injuries sustained through ground impact.

This video is an excellent training aid in highlighting the following points…

• Communication between cabin and flight deck crews.
• Passengers’ reaction to an emergency.
• Correct stowage of hand baggage and equipment.
• Brace positions.
• Preparation for more than one ground impact.
• Interruption of flight crew during emergencies.

AN2
Loss of All Engines

In the incident that is featured in this video, there was not the slightest injury to anyone. But if the incident had not been handled with exemplary skill and textbook implementation of management expertise, the results could have been catastrophic.

The aircraft was flying at cruise level on an internal flight when it suffered engine rollback and a loss of power in all four engines. This in turn led to a loss of hydraulic power, electrical power and pressurisation.

The video features a reconstruction of the event, which could happen to any crew in any aircraft, using the original five crew members. We are able to see how communication between flight deck, cabin crew and passengers, as well as air traffic control, was a crucial part of dealing with the potential emergency, and how correct use of CRM skills assisted in ensuring that time, which was in very short supply, was correctly allocated.

Having declared an emergency and prepared for a forced landing in very hostile terrain, the flight deck crew was able to concentrate fully on systematically trying to solve the problem. The result was eventually a safe landing, but the lessons which can be learned from this gripping reconstruction are relevant to all airlines and to all sections of personnel.

Following the reconstruction is a detailed discussion with the flight deck and cabin crew to examine those lessons in depth and ensure that maximum benefit is gained from this harrowing event.

SK2
Fire on Board

Flight SK378 left Oslo on a domestic flight with two pilots, three cabin attendants and 103 passengers on board. A serious electrical fire followed an explosion.

Dense poisonous smoke in the cockpit meant that the pilots had to use oxygen masks which hampered their attempts at making cabin announcements, and the only way they could read the limited amount of working instruments was by flashlight.

Radar contact had been lost and the ATC transponder had dropped out making the landing extremely difficult for the pilots.

Ultimately a safe landing took place as the flight attendants, in the absence of seatbelt signs, gave orders for the passengers to brace for impact.

VN1
Hazardous Attitudes

This vital training video analyses the five most common hazardous attitudes experienced amongst flight crews....

Simulated emergencies are created to portray each of the following hazardous attitudes :

• Anti-Authority
• Impulsive
• Invincible
• Macho
• Defeatist

It demonstrates, in detail, each of these attitudes and identifies symptoms so flight crews will recognise them, both on a personal level and in their colleagues, helping to initiate preventative action.

The importance for flight crews to keep a healthy balance in their attitudes is highlighted, and crews are shown how this balance can be achieved.

AN1
Air Crew Final Filter

When an Ansett Australia Boeing 747-300 landed at Sydney International Airport with its nosewheel retracted, there were, fortunately, no casualties among the 21 crew and 253 passengers.

But the implications of the accident led to significant changes being made throughout the whole organisation and a complete re-examination of the role of CRM in maintaining safe operating procedures throughout the airline.

Investigation of the accident showed that there were hidden failures in training, and other factors far removed from the incident itself that nevertheless contributed in allowing the incident to develop. The result was that the crew did not even realise that the nosewheel was retracted until told by Air Traffic Control as they were landing.

In this particular incident, a straightforward malfunction initiated the problem but the crew did not use CRM management skills to solve it and so did not fulfil their function as 'the final filter' in avoiding an accident.

The video features a reconstruction of the incident, and shows how there are CRM lessons to be learned throughout the whole airline from cabin attendants right up to top management.

AV15
Toilet Fire

This programme is aimed at flight deck and cabin crew CRM training and general cabin crew fire training.

When a toilet fire started in an Air Canada DC9 at 33,000 feet, the captain assumed that it was minor and decided to continue the flight.

The on board fire went on to become so severe that the flight attendants had to relocate passengers away from thick black smoke at the rear of the aircraft, yet the decision to finally divert the aircraft was not made until 18 minutes after the first indication of the problem.

The aircraft eventually landed 13 minutes after declaring a full emergency, and the crew began to evacuate the passengers. However, 60 seconds after the evacuation started, a severe flash fire erupted, claiming the lives of 23 passengers.

The programme can assist with CRM training and provides an invaluable insight into the problems faced by pilots in a potentially catastrophic situation.

Based throughout on 3D computer graphics, this video offers valuable insight into how the breakdown in communication occurred, and how this seriously affected the outcome of the incident.

AV10
Amsterdam Air Disaster

Just seven and a half minutes after take-off from Amsterdam, the Boeing 747 was climbing through 6500 ft when the disaster began…

The number three engine pylon fractured causing the engine to detach and collide with number four, resulting in the loss of both engines and damage to the wing.

The craft attempted to return to Schiphol Airport, but loss in speed during preparation to the final approach caused the craft to exceed its limited control capability. A safe landing was virtually impossible, and seven minutes after the emergency began, the craft ploughed into an 11 floor apartment block 13 km from the airport.

Using flight data, ATC voice recordings and 3D graphics this fascinating video illustrates the entire flight, in real time, from take-off to impact.

The programme can assist with CRM training and provides an invaluable insight into the problems faced by pilots in a potentially catastrophic situation.

AV11
Ditching

This video uses dramatic live footage of the ditching and rescue, giving crew members a valuable insight into the conditions on a ditched aircraft. It is also essential viewing for all pilots who may need to make the decision to ditch an aircraft.

We reconstruct the flight of RAF Nimrod XW666 on its flight from Scotland when an engine fire caused the captain to ditch into the sea, 4km from the coast. Miraculously, the seven crew members escaped with only minor injuries before the plane eventually sank.

AVC10
The Wrong Stuff

Demonstrates how lack of communication and differing personalities caused a catastrophe, though mismanagement of decision making, loss of situational awareness and teamwork.

Designed to be used on conjunction with "the right stuff" the programme is loosely based on Kegworth Air Disaster and is also suitable separate viewing.

Includes instructor training pack for training cabin crew and flight deck.

AVC11
The Right Stuff

Designed to be used in conjunction with "The Wrong Stuff" , the video shows how with improved communication, crew successfully resolves an emergency situation. The programme is loosely based on the engine failure that which leads to the M1 Kegworth Disaster.

Includes instructor-training pack for training cabin crew and flight deck.

AVC12
The Problems with Personalities (1)

Illustrates how an unsatisfactory working relationship between an unpleasant Captain and a new First Officer has a negative impact on the job performance.

Includes instructor training pack for training cabin crew and flight deck.

AVC13
The Problems with Personalities (2)

A domineering and over-zealous First Officer undermines the position of a quiet Captain who lacks assertiveness.

Includes instructor training pack for training cabin crew and flight deck.