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Human Factors-Based Incident Interview Techniques.

March 22nd 2010, at Bristol

This 1-day course is designed to provide delegates with the knowledge, skills, and understanding to successfully prepare for, and undertake, human factors-based investigation interviews.

Understanding the human elements involved in an incident, of any size or nature, is crucial as the outcomes from these investigations will impact directly upon future training requirements and operating procedures.

By the end of this course delegates will be able to:
• Identify and explain the purpose and objectives of human factors investigation interviews.

• Plan, prepare and structure investigation interviews.

• Carry out investigation interviews, ensuring engagement of the interviewee and use of appropriate questioning techniques.

• Identify key facts and details from investigation interviews using the suggested framework.

• Take appropriate notes and report the outcomes of investigation interviews.

Who should attend this course?
Any individuals who will be actively involved in the investigation, or understanding, of incidents from a Human Factors perspective.

This will include for example:
• CEOs
• Flight Safety Officers
• Safety Managers
• CRM Managers
• Training Managers
• Chief Pilots


The course fee is £480.00 per delegate plus VAT

There are still places available on the course, but please book early to secure your place and to avoid the increase in VAT in January 2010.

For more details Click here to contact ITS.

Thursday, November 26, 2009

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