CRM

• CRM
• CRM Cycle
• Training Courses
• Course Materials
• CRM Courseware
• Case Studies
• Videos/DVDs
• Computer Based Modules
• NOTECHS

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CRM Courseware

Initial CRM Courseware

ITS has a range of courseware available to suit initial courses for:

• Flight Deck Crew
• Cabin Crew
• Joint Flight Deck and Cabin Crew
• Despatch

Alternatively, bespoke sets of courseware can be designed and produced to meet your individual requirements.

Recurrent CRM Courseware

ITS provides a recurrent CRM course design service, which provides resources for annual training within your regulatory framework.

The service includes initial visits to the airline in order to establish priority areas for training, a design phase followed by the hand-off of materials to instructors. These typically include:

• Course Notes
• Lesson Plans
• Case Studies
• Videos
• Syndicate Exercises
• Instructor Notes

Whilst the training is being delivered, and with the feedback from that training, ITS begins the process of designing the next year's module.

Integrated Recurrent CRM and Safety Training

The full benefit of recurrent CRM training can be experienced through the integration of both CRM and Safety Training, and particularly so if the training includes both Flight Deck and Cabin Crew personnel.

With Integrated CRM/Safety courses for example:

• Training is more participative, being built around role-plays and case studies.
• A behaviourally based syllabus is developed which focuses on operational line skills.
• Alternative options for checking recall items can be used.
• The training is reshaped and is fully integrated into a model of line proficiency.
• There can be significant cost savings in this approach to recurrent training.

ITS have designed and produced Integrated CRM/Safety courses for many clients and we would be pleased discuss your particular requirements in more detail.


Should you wish we can also participate in the delivery of the training, to whatever level you require; from lending support during the first few courses, providing a facilitator to work alongside your own team, or the complete delivery of recurrent CRM training on your behalf.

Contact us for more details.