Rail Resource Management (RRM)

An operational railway is highly dependent upon the performance of its staff, both as individuals and as part of an extended team. As a result, improvements that can be achieved with regard to both individual and teamworking skills have the potential to impact positively on operational performance.

Why RRM?

In other high performance industries, such as aviation and medicine, training programmes, sometimes referred to as ‘crew resource management’, have been implemented to target improvements in these areas. In recent years, following the Ladbroke Grove accident in England and the Waterfall accident in Australia, more focus has been given to the application of this concept in railways worldwide.

The aim of RRM training programmes therefore is to develop the skills and underpinning knowledge required to change attitudes and behaviours over time, and to minimise the risk of human factors preventing staff from achieving the highest levels of safety, efficiency and customer focus.

How can this be achieved?

With almost 20 years experience in designing and implementing human factors/behavioural training programmes ITS can help clients reach these objectives.

We can achieve this by concentrating on a number of key elements such as, for example:

• Threat & error management
• Teamwork
• Personality, attitude & behaviour
• Communication
• Decision making
• Situation awareness
• Briefing and debriefing skills
• Case studies

Why ITS?

ITS is a research driven organisation, by which we mean that our training courses are customised to the needs of each individual organisation, based on a detailed evaluation of the client's requirements.

We therefore work with individual railway clients to understand their specific needs, and to develop appropriate solutions.